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Public offer to conclude the service contract

Moscow

This Public offer (hereinafter — the «Offer») pursuant to part 2, art. 437 of the Civil Code of the Russian Federation (hereinafter — the «RF CC») is an official offer of the Limited Liability Company «New Travel Technologies» (the abbreviated name — NTT LLC), represented by the General Director Alexander Alexandrovich Gladilin, acting on the basis of the Charter (hereinafter — the «Operator»), to conclude the Service contract (hereinafter — the «Contract») with the legally capable individual (hereinafter — the «Client») on the terms as prescribed herein.

The present document is a public offer pursuant to art. 435 and part 2, art. 437 of the RF CC.

The Client and the Operator are hereinafter jointly referred to as the «Parties» and individually as a «Party».

The Offer comes into effect from the date of its publication on the Website https://www.tutu.ru/ (hereinafter — the «Website») at the address: https://www.tutu.ru/2read/legal_information/public_offer_ntt_eng/. The Operator reserves the right to amend the terms of the Offer and/or revoke the Offer anytime at its discretion without any notification sent to the Client. The amendments made to the Offer by the Operator shall become effective from the date of their placement at https://www.tutu.ru/2read/legal_information/public_offer_ntt_eng/, if another amendment effective date is not additionally defined at placement. All the appendices to the Offer shall become its indispensable part.

CONCLUSION OF CONTRACT

Pursuant to art. 434, 435, 438 of the RF CC, the Contract is concluded when the Offer is accepted by the Client, i.e. when the Client expressly agrees to the terms of the Offer.

The Client’ Offer acceptance pursuant to art. 438 of the RF CC is carried out by:

— putting a special «tick» or a «web-mark» in the corresponding field on the Website or in the application installed on the mobile device (hereinafter — the «Mobile application») correspondingly, finalizing the order and pressing the button for payment.

The Contact is deemed concluded when the Operator receives the Offer accepted by the Client. The place of Contract is Moscow.

The Client must be familiarized with the terms of the Offer before accepting it. By accepting the Offer, the Client acknowledges and agrees to all the terms of the Offer as used therein and is considered to be a person who entered into the contractual relations with the Operator in accordance with the RF CC. The Contract is deemed concluded pursuant to art. 434. 435, 438 of the RF CC in a written form on the terms of the Offer and equals to the Contract concluded by and between the Parties. By agreeing with the terms of the Offer, the Client acknowledges his rights, legal capacity and financial solvency and is also aware of the liability for the obligations imposed on him at Contract conclusion.

1. DEFINITIONS

Order — a request for services chosen by the Client on the Website or in the Mobile Application and defined in the corresponding appendices to the Offer, duly made by the Client via the Website or in the Mobile application.

Client — a legal individual person aged 18 who concluded the Contract and placed the Order to get the services specified on the Website or in the Mobile application agreed by the Parties in the corresponding appendices to the Offer, and their further acquisition in his name or on behalf of a third party (hereinafter — the «Third parties») for the personal, domestic, and other needs not related to business activities.

Personal account — an individual Client’s section on the Website or in the Mobile application protected by the authorization criteria where the information on the Order is stored, access to which is provided by input of the identification data (login and password). The Personal account is automatically linked to the e-mail address of the Client after the Order is made on the Website or in the Mobile application, or after the registration of the Client on the Website or in the Mobile application.

Login and password — typesetting of the Latin letters and figures, required to access the Personal account, which in combination serves as Client’s identification data. The actions performed using the login and password of the Client shall be viewed as the Client’s actions. Mobile application — a computer program aimed at installing and using it on the mobile device (a tablet, a cell phone, a smart phone, a communicator or another device which allows to use the Mobile application for its functional purposes) which allows the Client to get access to the Website and perform actions under the Offer.

Service provider(s) — carriers, freighters.

Website https://www.tutu.ru/ (hereinafter — the «Website») — an independent complex multimedia object as defined in art. 1260 of the RF CC, the modules and cross-modular components of which are used by the Operator on legal grounds for rendering the services as provided for by the purposes of the Offer as well as the license and technical restrictions. The Website represents a combination of interconnected texts, graphic elements, photo and video materials, software, including the cross-platform client/server applications, software modules, databases, web-pages, cross-modular components and other elements, algorithmically combined on the thematic, technical and functional criteria and intended to bring the information to the public knowledge, to receive the information, for the exchange and other functions in the Internet network by applying to the domain or subdomains of tutu.ru. For the purpose hereof, the domain (the «domain name») shall mean the unique Internet address used by the Operator on legal grounds which serves to provide the Client with the access to the Website and software modules correspondingly. The exclusive right to the Website belongs to the developer. The Operator uses the Website on a non-exclusive basis.

The administrator of the domain name tutu.ru and the owner of the whole complex of rights thereon is Mind Bridge Group Limited Liability Company (PSRN: 1027723001305, TIN 7723206493). NTT LLC uses the domain name tutu.ru on legal grounds.

2. SUBJECT OF OFFER

2.1. The Operator undertakes to render services, agreed by the Parties in the relevant appendices to the Offer, to the Client via the Website or the Mobile application under his Order and the Client undertakes to accept and pay for the services of the Operator.

2.2. The types of services to be rendered by the Operator to the Client under the Order as well as their cost, terms and other conditions are set forth in the relevant appendices to the Offer being an indispensable part thereof (hereinafter — the «Appendix» or «Appendices»).

2.3. All the contacts of passenger transportation shall be concluded by and between the Client and/or the passenger and the carriers directly which carry out passenger transportation.

The Operator when handling the Order shall act neither as a seller of e-tickets nor as a travel operator or a travel agent, shall not be liable for any other travel segments of the Client or a Third party, such as obtaining a visa or other permits to depart, authentication, receipt and availability of identification documents of the Client or a Third party, certificates of insurance, transfer, accommodation at a hotel, flights by various carriers and connecting flights, as well as other circumstances.

3. RIGTHS AND OBLIGATIONS OF THE PARTIES

3.1. The Operator shall:

3.1.1. Render the services to the Client, specified in cl. 2.1. of the Offer, duly and in time, according to the Order exactly made by the Client via the Website or the Mobile application, and execute any necessary documents pursuant to the applicable legislation of the Russian Federation and the rules set by the relevant Service providers (hereinafter — the «Document» or «Documents»);

3.1.2. Provide necessary information and technical capability to the Client via the Website or the Mobile application to use them and the services placed on them to get the services specified in the corresponding Appendices to the Offer;

3.1.3. When ordering, provide the Client with the information on the terms of carriage, the information which refers to the terms of concluding or amending the contract of carriage, the rules of tariffs application of the corresponding Service providers and other necessary information in the form it was submitted by the Service provider, by placing it on the Website or in the Mobile application;

3.1.4. provide the Client with access to the Personal account.

3.2. The Operator has the right to:

3.2.1. Collect the cost of services of the Operator for rendering the services, specified in the relevant Appendices to the Offer (hereinafter — the «Service charge»), on its behalf according to the section 5 of the Offer. The Service charge shall be included in the total cost of the Order and is not refundable in any circumstances except for the cases specified in the relevant Appendices to the Offer;

3.2.2. Reject to make the Order, to cancel the Order on reasonable grounds, including in case of lack of information necessary to render the services specified in cl. 2.1. of the Offer, the signs of fraudulent transactions with plastic cards, failure to complete the Order and/or pay for the Order by the Client, cancellation of reservation of the corresponding services by the Service providers, as well as in other cases;

3.2.3. Deny the Client access to the Website and/or the Mobile application any time when he violates legal claims of the Service providers or performs other illegal actions. In this case the Operator shall not be liable for potential impact of this decision;

3.2.4. Make any changes to the Website or the Mobile application, suspend their work if any major defects, errors and faults are found, for maintenance work and also to prevent the unauthorized access to the Website or the Mobile application;

3.2.5. Assist the Client through the customer support by the phone numbers stated in the relevant Appendices to the Offer.

3.3. The Client shall:

3.3.1. Pay the cost of the Order in the amount, pursuant to the procedure and terms set forth in the section 5 of the Offer;

3.3.2. Make the Order in the Website or in the Mobile application under the section 4 of the Offer;

3.3.3. Inform the Operator in time about the necessity to cancel the Order or amend it according to the procedure set forth in the relevant Appendices to the Offer;

3.3.4. Check the Documents on the Order received at the e-mail address stated by the Client when making the Order, for potential mistakes after the Documents are sent by the Operator, and immediately notify the Operator on the revealed mistakes;

3.3.5. Specify his own authentic personal information when making the Order and personal information of the Third parties. If the Client provides false information when making the Order, he bears the risk of denial to render the services by the Service providers;

3.3.6. Independently read the terms of the Offer, requirements of the customs, passport, visa and another control of the countries on the selected route, including the ones which refer to the validity of identification documents, and the rules of luggage, cargo and values transportation, booking and the tariffs of Service providers, among them the conditions of exchange/return of the services in the Order and the applicable penalties established by the corresponding Service providers, read the terms of the contract concluded with the Service provider, and other terms. In addition, the Client must inform the Third parties, for whom the services selected by the Client on the Website or in the Mobile application are reserved, executed and acquired, about the content hereof by itself;

3.3.7. Not to inform the Third parties the Login and Password necessary to access the Personal account and to take measures to keep this information in secret. If the Client suspects that the Login or Password are insecure, or that the Third parties can get the unauthorized access to them, then the Client immediately changes his password using the Personal account.

3.4. The Client has the right to:

3.4.1. Get necessary information on the Order from the customer support of the Client by the phone numbers stated in the relevant Appendices to the Offer.

4. GENERAL PROCEDURE FOR MAKING, AMENDING AND CANCELLING THE ORDER

4.1. The Client gets to know about the terms of the Order in the process of making it on the Website or in the Mobile application. In case if the Client doesn’t understand any terms of the Order, including the terms of refund, then the Client must clarify the necessary information with the Operator before making the Order by the phone numbers stated in the Appendices to the Offer or through the feedback form on the Website or in the Mobile application.

4.2. The Client makes the Order on the Website or in the Mobile application himself by choosing the necessary types of services.

4.3. After reading the terms of services, the Client must correctly fill in the columns marked as «obligatory to fill in» on the Website or in the Mobile application. At that the Client shall be liable for accuracy, completeness and authenticity of the specified information.

4.4. The Orders made on the Website or in the Mobile application shall be final and due. All the terms of the Order including any amendments to the made Orders, cancellation of the Order as well as other terms thereof shall be regulated by the relevant Appendices to the Offer, the rules of application of tariffs of the Service providers, existing laws of the Russian Federation and the applicable international rules.

4.5. If the Order is changed/cancelled after it is made, the relevant rules of the Service providers shall apply in each particular case, the Client must pay all the fines stipulated for by the rules of the Service providers and the Service charge of the Operator. The procedure for change/cancellation of the Order shall be set in the Appendices to the Offer.

4.6. If there is any conflict between the information indicated in the Document sent by the Operator to the e-mail address of the Client specified when making the Order and the information indicated in the letters and messages sent by the Operator to the e-mail address and the phone number of the Client specified when making the Order correspondingly, the Client must be governed by the information indicated in the Document sent by the Operator to the e-mail address of the Client or on the Website of the corresponding Service provider.

5. SETTLEMENT PROCEDURE

5.1. The cost of the Order shall be determined when making the Order and may comprise the Service charge specified in the relevant Appendices to the Offer. The final cost of the Order shall be represented in Russian rubles.

The Service charge, charged by the Operator for the services rendered to the Client on its behalf under the Offer, shall include VAT according to the tariff set in the Tax Code of the Russian Federation.

5.2. The Order must be paid in a way offered on the Website or in the Mobile application. Payments shall be accepted by the payment systems which may reject to effect payment.

5.2.1. Specific features of the Order payment by a bank card: The Order payment shall be made by bank cards Visa, Visa Electron, MasterCard, Maestro of the Visa and MasterCard payment systems and the bank card of the Mir national payment system.

Payment by a bank card shall be made after verification and confirmation of the Order by redirecting to the payment gate.

The Client guarantees that he is a holder of the bank card used for the Order payment and that he is fully liable for the breach of this guarantee before the Operator. It is forbidden to pay for the Order with a bank card of which the Client is not a holder.

When the Client — the card holder pays for the Order, he inserts the following details of the bank card: the number of the bank card (without spaces), name and surname of the card holder, card validity, card verification number (CVV2 for Visa or СМС2 for MasterCard or MirAccept security code for MIR).

This information is transmitted observing all necessary security measures. The payment gate complies with the international security standards of Visa and MasterCard systems, safety requirements of the Mir system and high-reliability standard PCI DSS 3.1.

The confidential character of the details and payments specified by the Client shall be guaranteed by the secure data mode (SSL).

If the issuing bank of the Client supports the 3D Secure technology, then, according to the requirements of the mentioned technology, the issuing bank may require additional verification from the Client — the card holder at the Order payment. The necessity to carry out additional identification and its method shall be defined by the issuing bank or the payment gate.

If the currency of the Client’s bank card is not Russian rubles, the issuing bank of the Client’s card converts the funds into the currency of the Russian Federation at its internal rate, thus, the price in the card currency may differ from the final Order price. By paying, the Client agrees that, prior to the payment, he has familiarized himself with the internal rate of the card issuing bank and with the bank fee for currency conversion, as well as with the final Order price in the card currency.

Payment is considered as made after authorization of the Client’s bank card by the issuing bank.

5.3. The Operator reserves the right to demand additional identification documents from the Client to confirm the competence of using the bank card and for other purposes.

5.4. When making payment for the Order, the Client approves of the Offer, confirms the correctness of the inserted personal information and the information of the Third parties, his awareness of the information placed on the Website or in the Mobile application, agrees with the final cost of the Order which may include the Service charge, the terms of refund or exchange of tickets or special terms of refund as well as approves of all the details of the route, including the date and time of travel.

5.5. The Client receives the confirmation of payment for the Order in the form of a message sent to the phone number stated by the Client when making the Order.

5.6. The date of fulfillment of the Client’s obligations to pay the final cost of the Order shall be the date of crediting the money to the settlement account of the Operator.

6. LIABILITY

6.1. The Operator shall not be liable for the failure to make and/or pay for the Order as a result of:

6.1.1. errors, inaccuracy in the necessary information provided by the Client;

6.1.2. faults of the Website or the Mobile application, including the reservation system;

6.1.3. malfunction of the computer security system of the Client.

6.2. The Operator may deprive the Client of access to the Website and/or the Mobile application any time for no reason. In this case the Operator shall not be liable for any possible effect of such a decision.

6.3. The Operator shall not be liable for the breach by the Client and/or the Third party of requirements of the air, customs and border law, the rules of passport, visa and another control of the countries on the selected route, including the ones which refer to the validity of identification documents, the rules of luggage, cargo and values transportation, breach of special rules of conduct in the country of temporary residence which resulted in adverse effects for the Client and/or the Third party and the losses.

6.4. The Operator shall not be liable for adverse effects and losses which arose with the Client and/or the Third party as a result of events beyond its scope as well as actions (failure to act) of the third parties, i.e.:

— due to failure to fulfill its obligations, unreliability, inaccuracy and delay in the information and documents provided by the Client or breach of the Offer’s terms or requirements to the documents by the Client;

— actions of the Service providers (change, cancellation, extension, delay in dispatch of a vehicle / airplane), safety, loss or damage to luggage, cargo, values and documents of the Client and/or the Third party during their travel. In this case the Service providers shall be liable before the Client and/or the Third party according to the international rules and applicable law of the Russian Federation. The claims of the Third parties shall be considered by the Services providers on the basis of the Russian legislation and the rules of international transportation;

— actions of the customs and immigration authorities;

— due to the restriction of right of the Client and/or the Third parties to depart from the Russian Federation by the competent authorities or another departure point by the competent authorities of the corresponding country;

— actions of the consulates of foreign states, including delays, refusal or change in terms of issue of the entry visas;

— if the Client and/or the Third parties lack travel documents, if they are absent or late to the place of the vehicle / airplane departure;

— if the Client and/or the Third parties breach the rules of conduct in the vehicle / airplane laid down by the corresponding Service provider;

— if the Client and/or the Third parties don’t provide the executed foreign passports before travel (if necessary) and relevant documents which settle the issues of departure of minors. The Operator shall not be liable for collection and preparation by the Client and/or the Third party of any documents necessary to use the services of the Service providers. The Client and/or the Third party assume obligations and liability to collect and prepare all the documents necessary for travel themselves, such as a visa or a valid passport, as well as the documents required for the departure of minors. The Operator shall not be liable for ignorance or breach of these requirements by the Third party;

— authentic and correct documents being executed (their authentic content).

6.5. The Service providers shall be liable before the passengers in the manner established by the legislation of the Russian Federation, the international rules and the contract of carriage.

6.6. The Parties shall be liable for failure to fulfill or improper fulfillment of their obligations under the Offer pursuant to the applicable legislation of the Russian Federation.

6.7. The Operator shall not be liable for the actions of the third parties which resulted in fraud/loss of the Login or Password from the Personal account as well as any expenses, damage and/or lost profit which arose with the Client in connection with the unauthorized access of the third parties to the Personal account.

6.8. The Client which executed the Order shall be fully liable for the correctness of the travel details and personal information of the Client and/or the Third party.

6.9. The Operator doesn’t guarantee the lack of errors in the information provided by the Service providers to the Operator, hence, it shall not be responsible for any false information specified in cl. 3.1.3. of the Offer and for the damage or losses caused to the Client or the Third Party due to the information placed on the Website or in the Mobile application.

6.10. The Operator shall not be liable for the breach of terms of transportation services provided by the Service providers or their representatives, maintenance requirements and punctuality as it is the exclusive competence of the Service providers. The Service providers represented on the Website and/or in the Mobile application are the independent counterparties, being neither the agents nor the Operator’s employees.

6.11. The Operator shall not be responsible for the actions, errors, violation of rules, guarantees or negligence of the Service provider or any transportation company as well as for harm to health, death, damage to property or any other moral and material harm or losses caused by these factors.

6.12. The Operator shall not be liable for and reimburse for expenses in case of delay or cancellation of flights, strikes, force-majeure circumstances and in any other cases beyond the direct control of the Operator. Besides, the Contactor shall not be responsible for any extra charges, omissions, delay, route change, actions/failure to act by the state authorities or other authorized services and agencies.

6.13. The Operator shall not be liable for the quality and protection of the communication channels used by the Client on the Website or in the Mobile application as well as for any damage caused to the Client as a result of unprotected communication channels of law quality used by it.

7. FORCE-MAJEURE

7.1. The Parties shall be relieved from liability for improper fulfillment or failure to fulfill their obligations if force majeure circumstances occur, among them, without limitation: fire, flood, earthquake and other acts of God, military actions, strikes, terror attacks, acts of state agencies and other obstacles which neither party is responsible for and which cannot be prevented.

7.2. When the force-majeure circumstances occur, the Party which refers to such circumstances must notify the other Party in writing within 3 days and prove the effect of force-majeure by authentic documents issued by the chamber of commerce and industry or another competent authority. Otherwise, the Party forfeits its right to refer to the mentioned circumstances as a basis of relief from liability for the failure to fulfill its obligations under the Contract.

7.3. When the force-majeure circumstances occur, the term of obligations is postponed in proportion to the period of time within which such circumstances are in effect.

8. SETTLEMENT OF DISPUTES

8.1. In case of any claims on the part of the Client, it must call the customer support by the phone number stated in the relevant Appendix to the Offer or claim the Operator in writing.

8.2. All the disputes of the Parties hereunder shall be settled by means of correspondence and negotiations using the mandatory pre-court procedure. In case the Parties fail to settle the dispute amicably within 60 (sixty) calendar days from receipt of the written claim by the other Party, the dispute shall be subject to court at the place of location of the Operator.

8.3. Invalidation of any provision hereof by court shall not invalidate other provisions of the Contract.

9. FINAL CLAUSES

9.1. The Contract shall enter into force from acceptance of the Offer according to the section «The Procedure for the Conclusion of Contracts» of the Offer and shall be valid within 1 (one) year.

9.2. The legislation of the Russian Federation shall apply to the relations between the Operator and the Client.

9.3. The Operator and the Client have agreed that the Operator shall not provide the Client with the invoice for the amount of the Service charge.

Accepting the Offer, the Client agrees to all the terms of the Offer and the total amount due, including any taxes and levies.

10. DETAILS OF THE OPERATOR

Full official name:

Limited Liability Company «New Travel Technologies»

Abbreviated official name: NTT LLC

Location: 115230, 1st Nagatinsky proezd, 10, bldg. 1, floor 13.

Postal address: 115230, 1st Nagatinsky proezd, 10, bldg. 1, floor 13.

PSRN: 1147746826468

TIN: 7724929270

KPP code: 772401001

Bank: Branch No. 7701 of VTB Bank (Public Joint-Stock Company) in Moscow.

TIN 7710353606

KPP code 775001001

Settlement account 40702810100000093593

Correspondent account 30101810345250000745

BIС 044525745

General Director Gladilin Alexander Alexandrovich

 

 

Appendix No. 1

to the Service contract (Public offer)

Moscow E-TICKET RESERVATION: TERMS AND CONDITIONS

1. Definitions

The definitions herein are limited to the scope of this Appendix No. 1 to the Offer.

E-ticket refund (hereinafter — the «Ticket refund») — the termination of the contract of carriage by a Client and/or a passenger.

Contract of carriage — the Carrier shall transport a Client and/or a passenger to the point of destination under the Contract of carriage, providing him with a seat on board of the aircraft flying on the route referred to in the Ticket, and in case of air carriage of baggage, also deliver baggage to the point of destination and issue it to the passenger and/or a person authorized to claim the baggage. The carriage terms and conditions are determined by international treaties, transport rules and charters and other related laws and regulations.

Additional services — any additional services for booking and issuing e-tickets.

Itinerary/receipt (hereinafter — the «Itinerary receipt») — extract from the automated reservation system, containing carriage and passenger data, itinerary, ticket or booking number, etc. It is sent to the Client’s e-mail that he entered during booking, as confirmation of e-ticket purchase, as well as for his awareness.

E-ticket exchange (hereinafter — the «Ticket exchange») — any modifications of e-ticket reservation by a Client and/or a passenger (including changing the flight date, passport number or itinerary).

Passenger — natural person carried or to be carried on board a plane under Contract of carriage.

Carrier (hereinafter — the «Air carrier») — third party air carrier that carries a Client and/or a passenger and their baggage.

Operator’s Service charge (hereinafter — the «Service charge») — Service charge of the Operator, included in the total Order price, that he charges for providing information and consulting services to the Client on its own behalf and for its own account, as well as the technical capability of online booking on the Website and/or via the Mobile application and for other related services of the Operator related with issuing and refunding of e-tickets. When exchanging, refunding and re-issuing an e-ticket, the Service charge, previously withheld by the Operator, is non-refundable (except as provided in clause 4.7. of this Appendix No. 1 to the Offer). The Service charge includes VAT at the rate established by the Russian Federation Tax Code.

Reservation system — automated reservation system, containing information on Air carriers, charterers, flight schedules, seat availability, fares and their terms, as well as other service conditions provided by Air carriers and charterers. The information on the Website is as presented in the reservation systems by respective service Operators or their authorized representatives. The reservation system is dynamic with constantly changing or updating components, and therefore the Client shall use the Reservation system on an «as is» basis, at his own risk and without any guarantees, conditions, obligations or representations either express or implied, permitted by applicable law.

E-ticket price — E-ticket price consists of the fare and taxes (fuel and other charges).

Fare — amount of money for air carriage of a Client and/or a passenger and their baggage. An Air carrier or a Charterer is solely responsible for the Fare amount and its terms of use.

Charter flight — flight performed by an Air carrier under the aircraft charter contract.

E-ticket (hereinafter — the «Air ticket») — document used to certify the contract of carriage between an Air Carrier and a Client/Passenger, in which information about air carriage of a Client/Passenger and their baggage is presented in electronic form. The Air ticket is stored in an Air Carrier’s database.

E-voucher — electronic document confirming the Client’s right to receive an Itinerary receipt. E-voucher is not an Itinerary receipt and does not replace it. It is sent to the Client’s e-mail that he entered during the reservation of a Charter flight.

2. General provisions

2.1. The Operator shall provide the Client with the following services on behalf of the Air carrier, the agent of the Air carrier, the Charterer and/or his agent via the Website and/or the Mobile application:

— provide the information received from Air carriers, agents of Air carriers, Charterers and/or their agents, and specified in the clause 3.1.3 of the Offer and in the clause 2.6. of this Appendix No. 1 to the Offer;

— air ticket issuance by the Operator in accordance with the parameters specified by the Client (date, time, itinerary, number of passengers and other terms of carriage);

— acceptance of payment for the Air ticket;

— making the air ticket exchange or refund.

2.2. The Operator shall, on its own behalf and at its own expense, via the Website and/or the Mobile application, provide the Client with the following services:

— technical capability to collect information about the availability of the Air ticket, to book or confirm the selected Air ticket, and/or change or make a refund of the Air ticket according to the Fare’s terms, and to select Additional services;

— customer phone support: +7 (495) 587-44-05;

— e-payment capability for the Air ticket on the Website and/or via the Mobile application;

— other related and additional services associated with issuing, paying, exchanging or refunding the ticket.

2.3. The legal relations arising from the sale (exchange, refund) of a Russian airline’s ticket are subject to the provisions of the Civil Code of the Russian Federation, the Air Code of the Russian Federation, the Federal Aviation Regulations «General rules for carriage of passengers, baggage and cargo by air and requirements for service of passengers, consignors and consignees» approved by the Order of the Ministry of Transport of Russia No. 82 dated 28 June 2007 (hereinafter referred to as the «Federal Aviation Regulations»), the Regulations «On formation and application of fares for scheduled carriage of passengers and baggage by air and for charging fees in the sphere of civil aviation» approved by the Order of the Ministry of Transport of Russia No.155 dated 25 September 2008, and the Regulations of the Air carrier.

The legal relations arising from the sale (exchange, refund) of a foreign airline’s ticket for the Client who is a citizen of the Russian Federation, are subject to the Warsaw Convention provisions, the Air carrier’s country laws and the Regulations of the Air carrier. The legal relations of the parties arising from the acquisition of the Air ticket are not subject to the Federal Law No. 132-FZ dated 24 November 1996 «On the fundamental principles of tourist activities in the Russian Federation».

The legal relations arising from the sale Aeroexpress e-tickets are subject to Conditions of Carriage on Aeroexpress Trains for Passengers, Hand Luggage, and Baggage.

2.4. The Air carrier is liable to the Client and/or the Passenger in the manner established by the legislation of the Russian Federation, the international regulations of air carriage, as well as the Contract of carriage. The Air carrier is liable to the Client and/or the Passenger for his breach of the terms of the Contract of carriage or the Fares established by the Air carrier, including changing, canceling, transferring and/or delaying the flight, canceling the Contract of carriage and baggage loss, except when the wrong Fare was the result of the erroneous actions of the Operator.

2.5. By accepting the terms of the Offer, the Client acknowledges and agrees that the Operator is not the Air carrier and that the Client and/or the Passenger enters into any Contract of carriage directly with companies providing air transportation services — Air carriers; and that the Air carrier is solely responsible for providing the air carriage services to the Client and/or the Passenger, including but not limited to: the responsibility for canceling, transferring and/or delaying the flight, for the service class on a plane, etc. An Air ticket serves as evidence of the conclusion of the Contract of carriage between the Air carrier and the Client and/or the Passenger.

2.6. The information about flight schedules, seat availability, fares as well as other service information is as provided by Air carriers, agents of Air carriers, charterers and/or their agents on the Website and/or via the Mobile application.

3. Placement, payment and confirmation of the Order

3.1. When ordering, the Client must fill in all mandatory fields on the Website or in the Mobile application.

3.2. The Client determines independently the parameters of the Order (date, itinerary, Fare and other criteria), enters his/her or Passenger’s correct personal data into the appropriate fields on the Website or in the Mobile application, checks the correctness of entered data.

The Client shall bear all risks associated with absence and/or incorrectness of his/her or Passenger’s personal data, as well as with improper notification of Passengers on the conclusion and/or change of the terms and conditions of the Contract of carriage.

In addition to the above, the Client undertakes to familiarize himself/herself with the selected Fare’s terms, including a refund and exchange of the ticket, penalties and fees established by the respective Air carrier and the Offer, before the completion of the reservation and before proceeding to the payment step on the Website or in the Mobile application.

3.3. If the Client believes that the information provided on the Website or in the Mobile application during the ticket reservation is not sufficient, he must contact the support service by phone: +7 (495) 587-43-05 (24/7) or using the customer feedback form on the Website or in the Mobile application.

3.4. When ordering, the Client shall notify the Operator by phone +7 (495) 587-43-05 or e-mail: avia@tutu.ru about the special carriage conditions of the Client and/or the Passenger, their baggage, additional carriage circumstances, including those specified in the clause 25 of the Federal Aviation Regulations (carriage of unaccompanied minors, persons with disabilities, animals, changing in terms for carriage of baggage and other conditions). The Order will be cancelled, if the Client refuses to provide information necessary for ordering.

3.5. The Client is solely responsible for the Air carrier’s refusal to conclude the Contract of carriage or to exchange or refund the Air ticket because of the absence and/or incorrectness of personal data of the persons in whose favor air carriage services are ordered.

3.6. The total price of the Order is displayed during reservation on the Website or in the Mobile application and includes the price of the e-ticket, services and additional services.

3.7. When paying for the Order, the Client or the Passenger enters into civil-law relations with the Air carrier, under the Contract of carriage.

3.8. When paying for the Order, the Client confirms the correctness of his/her or Passenger’s personal data, the familiarization with the information posted on the Website and/or in the Mobile application, accepts the final price of the Order, including the Service charge, the terms of the IATA contract, the terms of the Fare, exchange and refund of the air ticket, and the terms of the Offer.

3.9. Within 24 (twenty-four) hours after payment of the Order, the Operator shall send to the Client’s e-mail, specified during ordering, the information about the Additional services and the Itinerary receipt, as well as send them to the Personal account of the Client, except when ordering the Charter flights. Information about ordering the Charter flights is available in clause 3.14. of this Appendix No. 1 to the Offer.

3.10. After payment of the Order, the Client is obliged to check the Itinerary receipt and/or the E-voucher and/or flight data, including the following: passport data, date (day and month) of departure and arrival, correctness of the name and surname, including compliance of their transliteration in the Itinerary receipt and/or the E-voucher with those in the identity documents (passport), arrival/departure points, including airports (geographical location, terminal gates). All questions related to flight information should be clarified in advance with the Operator.

3.11. After payment by the Client of the Order by credit card, the Operator shall send to the Client’s e-mail, specified during ordering, the information about the register receipt and the link where the Client could download it for free.

3.11.1. After payment of the Order by the Client, the Operator shall send to the Personal account of the Client the reporting documents in the name of the Client and in form of the integrated delivery note with status 2 — the delivery note (act) (in the form of Appendix 1 to the Resolution No. 1137 of the Government of the Russian Federation dated 26 December, 2011).

3.12. The Contract of carriage is considered to be concluded, and the Operator’s obligations under the Contract are duly and fully performed from the moment the Itinerary receipt was sent to the Client’s e-mail, specified during ordering, with the terms and conditions of the Contract of carriage concluded by the Client.

3.13. The Client and/or the Passenger shall arrive at the airport’s check-in location sufficiently in advance of flight departure (not later than the time indicated by the Air carrier) to permit completion of any check-in and baggage procedures, payment for excess baggage and/or other payable baggage, to pass the security screening and other requirements related to border, customs, sanitary, quarantine, veterinary, phytosanitary check in accordance with the law of the Russian Federation or other country of carriage, as well as arrive in advance to the gate area.

3.14. Payment and ordering for Charter flights.

3.14.1. Within 24 (twenty-four) hours after payment of the Order for Charter flights, the Operator shall send to the Client’s e-mail, specified during ordering for Charter Flights, the E-voucher for the Client and/or each Passenger confirming the Client’s right to receive an Itinerary receipt.

The E-voucher contains flight information — airline code, flight number, date, time, city and airport of departure/arrival. The Air carrier cannot guarantee the correctness of time specified in the timetable and in other documents. The Air carrier has the right to transfer the Client and/or the Passenger to another air carrier, to change airports, flight numbers, plains, departure time.

The Air carrier is not responsible for providing connecting flights.

3.14.2. The Client receives the information about changes in Charter flights at his e-mail specified during ordering. The Client and/or the Passenger shall check the airport’s timetable and the website about possible changes in the schedule, in advance and shortly before departure.

The Client and/or the Passenger shall check the airport’s timetable and the website about the return flight the day before the departure of the return charter flight.

3.14.3. The E-voucher is not an Itinerary receipt and is not valid for the flight.

No later than twelve (12) hours before the departure, the Operator shall send the Itinerary receipt to the Client’s e-mail, specified during ordering for Charter Flights.

3.14.4. Paid air tickets for Charter flights are non-exchangeable and non-refundable.

If the Client and/or the Passenger refuses to be carried for any reason, the cost of the Air ticket for Charter flights is not refunded and the Client and/or the Passenger cannot change carriage conditions (E-voucher/Itinerary receipt). In case of non-appearance of the Client and/or the Passenger for the first Charter flight, the Air сarrier will cancel the Air ticket for the return Charter flight, and the Client and/or the Passenger will not be able to use the return flight.

4. Exchange, refund and reissue of the Ticket

Air tickets for Charter flights cannot be exchanged, refunded or reissued. The provisions of clause 4 «Exchange, refund and reissue of the Ticket» of this Appendix No. 1 to the Offer shall not apply to Charter flights.

4.1. The Exchange and the Refund (ticket cancellation) of the Air ticket or the unused (partially used) Air ticket are carried out by the Operator in cases where he is authorized to do so by the Air carrier, in accordance with the Carriage, Fare and Air carrier’s terms and conditions. The Exchange and the Refund of the Air Ticket and the amount calculation to be refunded (or to be surcharged, in the case of the Exchange) for a foreign Air carrier’s flight are carried out according to the rules and the country laws of this Air сarrier, as well as international laws ratified by the Air carrier’s country, taking into account the requirements and technologies of the Billing and Settlement Plan (BSP) of IATA. Due to the fact that the Contract of carriage is an adhesion contract, in the event of disputes and disagreements in the amount calculation to be refunded or surcharged for the Air ticket, the Air carrier’s rules and conditions will prevail. The Air carrier gives a refund for the unused (partially used) Air ticket due to his bankruptcy or termination of operating activities, caused by suspension/termination, or cancellation of the air operator certificate or licenses.

4.2. Air ticket exchange:

4.2.1. The Client and/or the Passenger may exchange the Air ticket(s) ordered and paid via the Website or the Mobile application, if it is permitted by the Air carrier’s rules.

4.2.2. Not later than 48 (forty eight) hours prior to departure with the Air ticket the Client intends to change, he must:

send a request from the e-mail specified during ordering at the avia@tutu.ru. The request should contain the following information: full name of the Client and/or the Passenger(s), who would like to exchange their Air ticket(s), with additional comments; or from his Personal account on the Website or in the Mobile application, click on the «Request an exchange» button, correctly fill in all mandatory fields, including the full name of the Client and/or the Passenger(s), who would like to exchange their Air ticket(s), indicate the reason for the exchange and additional comments;

or call the customer support: +7 (495) 587-43-05 (24/7), telling the full name of the Client and/or the Passenger(s), who would like to exchange their Air ticket(s) and indicating the reason for the exchange and additional requests.

4.2.3. In order to exchange one Air ticket, in addition to the penalties and fees of the Fare’s terms, the Operator shall charge the Client with the Service charge in the amount of 1,450 (one thousand four hundred fifty) rubles, including VAT.

4.2.4. The Operator shall request the exchange of the Air ticket only after receiving the full payment of the calculated amount for its exchange.

4.2.5. The Client and/or the Passenger have the right to exchange the Air ticket(s), ordered and paid via the Website or the Mobile application, directly from the Air carrier, if it is permitted by the Air carrier’s rules. By doing this, the Client and/or the Passenger acknowledge and agree that they lose the possibility of any further assistance of the Operator related to a ticket exchange.

4.3. Air ticket refund:

4.3.1. The Client and/or the Passenger may get a refund for the Air ticket(s) ordered and paid via the Website or the Mobile application, if it is permitted by the Fare’s terms.

4.3.2. Not later than 48 (forty-eight) hours prior to departure with the Air ticket the Client intends to get a refund for, he must:

send a request from the email specified during ordering at the avia@tutu.ru. The request should contain the following information: full name of the Client and/or the Passenger(s), who would like to get a refund for the Air ticket(s); or from his Personal account on the Website or in the Mobile application, click on the «Request a refund» button, correctly fill in all mandatory fields, including the full name of the Client and/or the Passenger(s), who would like to get a refund for the Air ticket(s);

or call the customer support: +7 (495) 587-43-05 (24/7), telling the full name of the Client and/or the Passenger(s), who would like to get a refund for the Air ticket(s). The refund of the Ticket(s), and, as a consequence, the termination of the Contract(s) of carriage, are carried out by the Operator only after additional confirmation by the Client of the refund of the Ticket(s) in one of the following ways:

a. verbally by the phone specified in the Order;

b. in writing by the e-mail specified in the Order.

4.3.3. In order to make a refund for one Air ticket, in addition to the penalties and fees of the Fare’s terms, the Operator shall charge the Client with the Service charge in the amount of 950 (nine hundred fifty) rubles, including VAT.

4.3.4. The refund will be credited to the account of the person who paid for the Air ticket within 30 (thirty) calendar days.

4.4. If the Client requests a refund for a partially used ticket, the cost of the unused flight segment is calculated and refunded in accordance with the applied Fare’s terms. The cost of the unused return segment (or any segment which isn’t first) is usually not equal to half (or a proportional part) of the Air ticket. In case of cancellation of subsequent segments for the non-refundable Fares, the funds are non-refundable. When the Client decides to cancel any flight segment, first of all, he must contact the Operator for calculating the refund.

4.5. The Client and/or the Passenger have the right to get a refund for the Air ticket(s), ordered and paid via the Website or the Mobile application, directly from the Air carrier, if it is permitted by the Fare’s terms. By doing this, the Client and/or the Passenger acknowledge and agree that they lose the possibility of any further assistance of the Operator related to a ticket refund.

4.6. The Air carrier gives a refund for the unused (partially used) Air ticket due to his bankruptcy or termination of operating activities, caused by suspension/termination, or cancellation of the air operator certificate or licenses.

4.7. Special refund conditions apply only if the Client chose them during ordering. The Client has the right to get a refund for the Airline ticket(s) with special refund conditions from the moment of payment of the Order and before the online check-in for the relevant flight starts, provided that the ticket(s) is not used (for example, partially, when a person intends to return). In these circumstances, no penalties are applied to such a refund, and the Client gets the entire amount of the Order excluding part of the Service charge specified during special refund condition selection. The amount paid for the special refund conditions is not refundable.

4.8. Air ticket re-issuance:

4.8.1. If it is necessary to issue an additional ticket for a child up to 12 years old to the already issued Air ticket via the Website or the Mobile application, the Client must send a request to avia@tutu.ru or call the customer support at +7 (495) 587-43-05 (24/7).

4.8.2. If an additional ticket for a child up to 12 years old is allowed by the Air carrier, the Operator shall issue an Air ticket in accordance with the Air carrier’s Fares and taxes and charge a Service charge of 1,450 (one thousand four hundred fifty) rubles, including VAT, for re-issuance of an additional air ticket.

4.9. The Operator has the right to additionally charge the Client for re-issuance of each Air ticket in the amount of 1,450 (one thousand four hundred fifty) rubles (including VAT), whether it is voluntary or forced due to errors and/or inaccuracies in the provided personal data during ordering. If the correction of the personal data of the Client and/or the Passenger requires issuance of an electronic miscellaneous document (EMD) for revenue collection by the Air carrier, the Operator has the right to additionally charge the Client with 1,450 (one thousand four hundred and fifty) rubles (including VAT) for each Ticket.

4.10. Additional services are not subject to exchange and re-issuance. The Refund of Additional services is possible only in the cases indicated on the Website or in the Mobile Application during ordering.

5. Personal data

5.1. When the Client performs a set of actions on the Website or in the Mobile application:

— ordering the services defined in this Appendix No. 1 to the Offer on the Website or in the Mobile application;

— accepting the Offer,

The Client, acting on his own volition and in his own interests and declaring to have full legal capacity, gives the Operator permission to process his personal data and/or the personal data of the Passenger, being his full representative:

— surname, name, patronymic (if any);

— gender, date of birth;

— phone number;

— e-mail address;

— details and type of identity document (date and authority of issue, validity period);

— citizenship details;

— zip code, city, region, street, house, building, structure, apartment/office;

— data of bonus cards;

— Order data.

The Client’s consent to the processing of his/her and/or the Passenger’s personal data is specific, informed and explicit.

5.2. By providing his/her and/or the Passenger’s personal data, the Client gives the Operator permission to process and transfer his/her and/or the Passenger’s personal data to third parties in order to ensure proper performance of contractual obligations including for the purposes of:

— provision of the services specified in the Offer by the Operator to the Client;

— processing of incoming and outgoing Client requests (calls and messages) to advise the Client;

— making changes to the Client’s Order (return, exchange, refusal of tickets);

— providing the original reporting documents to the Client;

— collection of information and/or informing the Client about changes in the Order;

— consideration of appeals, opinions, comments, questions through the feedback form;

— consideration of Client claims;

— SMS notification.

The Client also gives his consent to the Operator to transfer his and/or Passenger personal data to third parties for the purposes specified in p. 5.2. of Appendix No. 1 to the Offer, and in the amount specified in p. 5.1. of Appendix No. 1 to the Offer.

The Client also provides the Operator with the consent to perform the following actions (operations) with his or the Passenger personal data specified in p. 5.1. of Appendix No. 1 to the Offer: collection, record, systematization, storage, specification (update, change), retrieval, use, transfer to third parties (distribution, provision, access), blocking, deletion, destruction of personal data, including the cross-border transfer of personal data of the Client and/or the Passenger in a foreign territory (including the cross-border transfer of personal data of the Client and/or the Passenger in a territory without adequate protection of personal data).

If Passengers revoke their consent to the processing of personal data, and the Client has not notified the Operator thereof or if the Client has misinformed the Operator about Passengers’ consent and as a result the Operator has sustained losses, then the Client shall compensate the Operator for all losses incurred.

The consent is valid within 10 (ten) years from the Offer acceptance by the Client.

5.3. The Operator shall not disclose the Client’s personal data. When the Operator transfers personal data to the Air carrier and/or his agents, the Charterer and/or his agents or the third parties in order to fulfill obligations to the Client subject to the terms of the Offer, it shall not be considered as a violation of the obligation described above. The disclosure of personal data in accordance with reasonable and applicable requirement of laws shall not be considered as a violation of obligations.

5.4. The Client agrees to receive promotional materials of the Operator through the communication channels specified during ordering, including cellular, telephone and digital (e-mail) communications. 5.5. If the Client does not want to receive promotional materials, the Client shall contact the support service with an application by sending an email to the address: avia@tutu.ru from the email address specified in the Order.

If the Client revokes his consent to receive promotional materials, the Operator shall stop sending them to the Client within a period not exceeding three working days.

If the Client and/or the Passenger do not want their personal data to be processed, the Client and/or the Passenger shall send a written application to the address: 115230, Moscow, 1st Nagatinsky proezd, 10, bldg. 1, floor 13.

If the Passenger revokes his consent to the processing of his personal data, the Operator has the right to continue processing the personal data of the Passenger, if there are any grounds, specified in the clauses 2-11 of the part 1, article 6, the part 2 of, article 10 and the part 2, article 11 of the Federal Law No. 152-FZ dated 27/07/2006 «On personal data». In the absence of the above grounds, the Operator shall stop processing the Client’s personal data and delete them within a period not exceeding thirty calendar days from the date of receipt of such request.

If the Client revokes his consent to the processing of his personal data, the Operator has the right to continue processing the personal data of the Client, if there are any grounds, specified in the clauses 2-11 of the part 1, article 6, the part 2 of, article 10 and the part 2, article 11 of the Federal Law No. 152-FZ dated 27/07/2006 «On personal data». In the absence of the above grounds, the Operator shall stop processing the Client’s personal data and delete them within a period not exceeding thirty calendar days from the date of receipt of such request.

6. Other terms and conditions

If the Client has any claim, he must call the support service: +7 (495) 587-43-05 or send a claim to the Operator in writing, in accordance with the clause 8 of the Offer.

 

 

Appendix No. 2

to the Service contract (Public offer)

RAILWAY E-TICKET RESERVATION: TERMS AND CONDITIONS

1. Definitions

The definitions herein are limited to the scope of this Appendix No. 2 to the Offer.

Audit coupon of the railway e-ticket (hereinafter — the «Audit coupon») — an extract from the automated railway reservation system which is a strictly accountable document, used to carry out cash settlements and (or) credit card settlements without using the cash register equipment.

Passenger — individual, in whose favor the contract of carriage has been entered into.

Carrier — a legal entity or an individual entrepreneur which has entered into a liability to transport the Client and/or the Passenger from the departure point to the destination point under the public rail transport agreement.

Operator’s Service charge (hereinafter — the «Service charge») — service charge of the Operator, included in the total order price, that it charges for providing information and consulting services to the Client on its own behalf and for its own account, as well as the technical capability of online booking of railway e-tickets on the Website and/or via the Mobile application and for other related services of the Operator connected with issuing and refunding of railway e-tickets by the request of the Client. When refunding a railway e-ticket, the Service charge, previously withheld by the Operator, is non-refundable (except as provided in clause 4.5 of this Appendix No. 2 to the Offer). The Service charge includes VAT at the rate established by the Russian Federation Tax Code.

Railway e-ticket (hereinafter — the «E-ticket») — a document certifying the contract of passenger railway transportation for long distance or suburban services, in which the information about passenger transportation is presented in digital form and stored in the automated railway reservation system.

2. General provisions

2.1. The Operator shall provide the Client with the following services on behalf of the Carrier or the agent of the Carrier via the Website and/or the Mobile application:

— provide the information received from Carriers, agents of Carriers, and specified in the clause 3.1.3 of the Offer and in the clause 2.5. of this Appendix No. 2 to the Offer;

— E-ticket issuance by the Operator in accordance with the parameters specified by the Client (date, time, itinerary, number of passengers and other terms of carriage);

— acceptance of payment for the E-ticket;

— making the e-ticket refund, according to the Fare’s terms.

2.2. The Operator shall, on its own behalf and at its own expense, via the Website and/or the Mobile application, provide the Client with the following services:

— technical capability to collect information about the availability of the E-ticket, and to make a refund of the E-ticket according to the Fare’s terms;

— customer phone support: +7 (495) 587-41-05;

— e-payment capability for the E-ticket on the Website and/or via the Mobile application;

— other related and additional services associated with issuing, paying, or refunding the E-ticket.

2.3. The provisions of the Civil Code of the Russian Federation, the Law of the Russian Federation No. 2300-1 of 07 February 1992 «On the protection of consumers’ rights» shall be applied toward relations between the Client and the Operator.

The provisions of the Order of the Ministry of Transport of the Russian Federation of 23 July 2007 No. 102 «On the establishment of forms of electronic travel documents (tickets) on railway transport», the Decree of the Government of the Russian Federation of 02 March 2005 No. 111 «About approval of Rules of rendering services in transportations on the rail transport of passengers, and also loads, baggage and cargo baggage for the personal, family, house and other needs which are not connected with implementation of business activity», as well as other legal acts of the Russian Federation regulating the railway passenger transportation shall be applied toward relations between the Client or the Passengers and the Carrier.

2.4. By accepting the terms of the Offer, the Client acknowledges and agrees that the Operator is not the Carrier and that the Client and/or the Passenger concludes any Contract of carriage directly with companies providing railway transportation services — Carriers; and that the Carrier is solely responsible for providing the carriage services by railway to the Client and/or the Passenger, including but not limited to: the responsibility for canceling, transferring and/or delaying the train departure, for the service class on a train, etc. An E-ticket serves as evidence of the conclusion of the Contract of carriage between the Carrier and the Client and/or the Passenger.

2.5. The information about train schedules, seat availability, seat numbers, as well as other terms and conditions of the Provider’s services is as provided by Carriers or agents of Carriers on the Website and/or via the Mobile application.

3. Placement, payment and confirmation of the Order

3.1. When ordering, the Client must fill in all mandatory fields on the Website or in the Mobile application.

3.2. The Client determines independently the parameters of the Order (date, itinerary, service class, seats and other criteria), enters his/her or Passenger’s correct personal data into the appropriate fields on the Website or in the Mobile application, checks the correctness of entered data.

The Client shall bear all risks associated with absence and/or incorrectness of his/her or Passenger’s personal data, as well as with improper notification of Passengers on the conclusion and/or change of the terms and conditions of the Contract of carriage.

3.3. The Client’s or the Passenger’s personal data must match the data provided in their identity document. If the personal data is provided in the document in two languages (Cyrillic and Latin characters), the information in the Order must be filled in with Cyrillic letters, when traveling inside Russia, within CIS countries, the Republic of Latvia, the Republic of Lithuania, the Republic of Estonia, and the Republic of Abkhazia. The information in the Order is filled in with the Latin characters when traveling to non-CIS countries.

The birth certificate is used only for citizens of the Russian Federation under the age of 14, when registering E-tickets.

If the Client or the Passenger identified a mistake in their personal data or in the identity documents’ details, the Client must correct the mistake prior to the payment of the Order.

3.4. The Client confirms the correctness of his/her and the Passenger’s personal data, entered during ordering, and assumes full responsibility for the accuracy of this data, its completeness and reliability. The Client assumes all possible commercial risks (ticket re-issuance, fare change, refund etc.) due to errors and inaccuracies in his/her and the Passenger’s personal data, as well as with improper notification of Passengers on the conclusion and/or change of the terms and conditions of the Contract of carriage.

3.5. The Client undertakes to familiarize himself/herself with the Offer’s terms, Fare’s terms, refund of the ticket, including special refund conditions, before proceeding to the payment step on the Website or in the Mobile application.

3.6. If the Client believes that the information provided on the Website or in the Mobile application during the ticket reservation is not sufficient, he must contact the support service by phone: +7 (495) 587-41-05, 8 (800) 505-51-73 (24/7) or using the customer feedback form on the Website or in the Mobile application.

3.7. The total price of the Order is displayed during reservation on the Website or in the Mobile application and includes the price of the e-ticket and the Service charge.

To complete the Order, the Client must choose the form of payment for his Order, proposed on the Website or in the Mobile application.

3.8. During the payment for the Order by the Client, the Client and/or the Passenger enters into civil-law relations with the Carrier, under the Contract of carriage.

3.9. When paying for the Order, the Client confirms the correctness of his/her or Passenger’s personal data, the familiarization with the information posted on the Website and/or in the Mobile application, accepts the final price of the Order, including the Service charge and the terms and conditions of the Offer, refund of the E-ticket, the Fare and the Contract of carriage.

3.10. Within 2 hours after payment of the Order, the Operator shall send the Audit coupon to the Client’s e-mail, specified during ordering.

3.11. After payment by the Client of the Order by credit card, Yandex.Money, PayPal, Webmoney, QIWI or a gift certificate, the Operator shall send to the Client’s e-mail, specified during ordering, the information about the register receipt and the link where the Client could download it for free.

3.11.1. After payment of the Order by the Client, the Operator shall send to the Client’s e-mail, specified during ordering, the reporting documents in the name of the Client and in form of the integrated delivery note with status 2 — the delivery note (act) (in the form of Appendix 1 to the Resolution No. 1137 of the Government of the Russian Federation dated 26 December 2011).

3.12. The Contract of carriage is considered to be concluded, and the Operator’s obligations under the Contract are duly and fully performed from the moment the E-ticket is issued and the Audit coupon was sent to the Client’s e-mail, specified during ordering.

3.13. For the railway carriage of the Client and/or the Passenger or their baggage, they must check in at the ticket office of the Carrier or on the Website or in the Mobile application. After completing the Order on the Website or in the Mobile application, the Client receives the E-ticket to the e-mail address specified during ordering.

4. Refund of the E-ticket

4.1. It isn’t possible to change any information on the E-ticket or exchange it. In case of such necessity, the Client must refund the E-ticket according to the Fare’s terms and place a new Order.

4.2. The Client or the Passenger shall make the refund of E-tickets ordered and paid on the Website and/or in the Mobile application in accordance with the Fare’s terms, refund rules of Russian Railways JSC «Conditions of rail carriage for passengers, baggage, and cargo luggage», approved according to Order No. 473, issued by the Russian Ministry of Transport on 19 December 2013, as well as other legislative acts of the Russian Federation.

4.3. Refunds for unused E-tickets and/or those paid by a gift certificate are made upon the request of the Client or the Passenger at a railway ticket office in the territory of the Russian Federation or using the E-ticket refund service on the Website or in the Mobile application by the Client, according to the Fare’s terms.

4.3.1. Refund for E-tickets on the Website or in the Mobile application is possible only if the Order is paid by a bank card, Yandex.Money, PayPal, Webmoney, QIWI or by a gift certificate. Refund for the E-ticket on the Website or in the Mobile application is possible only until the Client and/or the Passenger receive travel documents issued on a ticket form of Russian Railways JSC. After receiving a boarding pass on a ticket form at a railway ticket office or at a self-service terminal, no refund of the E-ticket on the Website or in the Mobile application is possible. To request a refund in that case, it is necessary to contact a railway ticket office. To refund the E-ticket on the Website or in the Mobile application, the Client needs to sign in to the Personal account and click on the «Request a refund» button.

4.3.1.1. If the Client pays the E-ticket with a bank card, the money will be refunded to this card within 30 (thirty) calendar days.

4.3.1.2. If the Client pays the E-ticket with Yandex.Money, PayPal, Webmoney or QIWI, the money will be refunded to the corresponding account within 60 (sixty) calendar days.

If the Client pays the E-ticket with a gift certificate, he will get a new one apart from the Service charge that the Operator charges from the nominal value of the gift certificate for the E-ticket refund and the fees established by the Russian Railways JSC. If part of the cost of the E-Ticket was paid by a gift certificate and the other by a bank card, the sum paid by the card is refunded to the same card, and the sum paid by the gift certificate is refunded by issuing a new gift certificate. In this case, the fees established by the Russian Railways JSC and the Service charge for the E-ticket refund are deducted from the funds to be refunded to the bank card, while the new gift certificate will be issued with the same nominal value that was spent for the unused E-ticket.

If the funds to be refunded to the bank card are not enough to pay the fees established by the Russian Railways JSC and the Service charge for the E-ticket refund, they will be deducted from the nominal value of the gift certificate.

4.3.1.3. If one Order includes several E-tickets, the Client can refund them all together or only some of them.

4.3.1.4. If online check-in is not completed by the Client and/or the Passenger, they can refund the E-ticket on the Website or in the Mobile application no later than the train’s departure from the boarding station of the Client and/or the Passenger.

4.3.1.5. If online check-in is completed by the Client and/or the Passenger, they can refund the E-ticket on the Website or in the Mobile application no later than 1 (one) hour before the train’s departure from its departing station. If there is less than 1 (one) hour left before the train’s departure, there will be no refund of the E-ticket on the Website or in the Mobile application; however, it is possible to refund the E-ticket at the ticket office of Russian Railways JSC.

4.3.2. Refunds for the E-ticket at a railway ticket office in the territory of the Russian Federation shall be made by the Passenger for whom the E-ticket was issued; however, refunds for the unused E-ticket, issued via bank transfer or by using a payment card, shall be made to the bank account of the person who has paid the E-ticket.

4.3.2.1. If the Client pays the E-ticket in cash, the refund for the unused E-ticket shall also be made in cash upon the request of the Client or the Passenger at a railway ticket office in the territory of the Russian Federation.

4.4. In addition to the charges established by Russian Railways JSC, the Operator collects the Service charge for refunding the E-ticket, which is withheld from such refund.

4.5. Special refund conditions apply only if the Client chooses such an option when placing the Order. Depending on the option chosen by the Client, he has the right to get a refund for the E-ticket with special refund conditions: 1) no later than one hour before the train’s departure or earlier; or 2) no later than eight hours before the train’s departure or earlier. In these circumstances, no penalties are applied to such a refund, and the Client gets the entire amount of the Order excluding part of the Service charge specified during special refund condition selection.

5. Personal data

5.1. When the Client performs a set of actions on the Website or in the Mobile application:

— ordering the services defined in this Appendix No. 2 to the Offer on the Website or in the Mobile application;

— accepting the Offer.

The Client, acting on his own volition and in his own interests and declaring to have full legal capacity, gives the Operator permission to process his personal data and/or the personal data of the Passenger, being his full representative:

— surname, name, patronymic (if any);

— gender, date of birth, month and year of birth;

— phone number;

— e-mail;

— details and type of identity document (date and authority of issue, validity period);

— data on citizenship;

— zip code, city, region, street, house, building, structure, apartment/office;

— data of bonus cards;

— Order data.

The Client’s consent to the processing of his/her and/or the Passenger’s personal data is specific, informed and explicit.

5.2. By providing his/her and/or the Passenger’s personal data, the Client gives the Operator permission to process and transfer his/her and/or the Passenger’s personal data to third parties in order to ensure proper performance of contractual obligations including for the purposes of:

— provision of the services specified in the Offer by the Operator to the Client;

— processing of incoming and outgoing Client requests (calls and messages) to advise the Client;

— making changes to the Client’ Order (return, exchange, refusal of tickets);

— providing the original reporting documents to the Client;

— collection of information and/or informing the Client about changes in the Order;

— consideration of appeals, opinions, comments, questions through the feedback form;

— consideration of Client claims;

— SMS notification.

The Client also gives his consent to the Operator to transfer his and/or Passenger personal data to third parties for the purposes specified in p. 5.2. of Appendix No. 2 to the Offer, and in the amount specified in p. 5.1. of Appendix No. 2 to the Offer.

The Client also provides the Operator with consent to perform the following actions (operations) with his or the Passenger personal data specified in p. 5.1. of Appendix No. 2 to the Offer: collection, record, systematization, storage, specification (update, change), use, transfer to third parties, distribution, blocking, deletion, destruction of personal data, including the cross-border transfer of personal data of the Client and/or the Passenger in a foreign territory (including the cross-border transfer of personal data of the Client and/or the Passenger in a territory without adequate protection of personal data).

The consent is valid within 10 (ten) years from the Offer acceptance by the Client.

5.3. The Operator shall not disclose the personal data received from the Client. When the Operator transfers personal data to the Carrier in order to fulfill obligations to the Client, it shall not be considered as a violation of the obligation described above. The disclosure of personal data in accordance with reasonable and applicable requirement of laws shall not be considered as a violation of obligations.

5.4. The Client agrees to receive promotional materials of the Operator through the communication channels specified during ordering, including cellular, telephone and digital (e-mail) communications.

5.5. If the Client does not want to receive promotional materials, the Client shall contact the support service with an application by sending an email to the address: info@tutu.ru from the email address specified in the Order.

If the Client withdraws consent to receive promotional materials, the Operator ceases to send promotional materials to the Client within a period not exceeding three working days.

If the Client and/or the Passenger do not want their personal data to be processed, the Client and/or the Passenger shall send a written application to the address: 115230, Moscow, 1st Nagatinsky proezd, 10, bldg. 1, floor 13.

If the Passenger revokes his consent to the processing of his personal data, the Operator has the right to continue processing the personal data of the Passenger, if there are any grounds, specified in the clauses 2-11 of the part 1, article 6, the part 2, article 10 and the part 2, article 11 of the Federal Law No. 152-FZ dated 27/07/2006 «On personal data». In the absence of the above grounds, the Operator shall stop processing the Passenger’s personal data and delete them within a period not exceeding thirty calendar days from the date of receipt of such request.

If the Client revokes his consent to the processing of his personal data, the Operator has the right to continue processing the personal data of the Client, if there are any grounds, specified in the clauses 2-11 of the part 1, article 6, the part 2, article 10 and the part 2, article 11 of the Federal Law No. 152-FZ dated 27/07/2006 «On personal data». In the absence of the above grounds, the Operator shall stop processing the Client’s personal data and delete them within a period not exceeding thirty calendar days from the date of receipt of such request.

6. Other terms and conditions

6.1. If the Client has any claim, he must call the support service: +7 (495) 587-41-05 or send a claim to the Operator in writing, in accordance with the clause 8 of the Offer.

6.2. When the Client performs a set of actions on the Website or in the Mobile application:

— ordering the services defined in this Appendix No. 2 to the Offer on the Website or in the Mobile application;

— accepting the Offer,

The Client confirms his/her awareness of the terms of e-registration and e-registration refund, posted in the Help section on the Website at: https://www.tutu.ru/2read/questions_about_the_ticket/e-registration/, as well as of the refund terms posted in the Help section on the Website at: https://www.tutu.ru/2read/questions_about_the_ticket/repayment/, and that he brought this information to the attention of the Passenger.

 

 

Appendix No. 3

to the Service contract (Public offer)

Bus E-ticket reservation: terms and conditions

1. Definitions

The definitions herein are limited to the scope of this Appendix No. 3 to the Offer.

Passenger — individual, in whose favor the Contract of carriage has been entered into.

Carrier — a legal entity or an individual entrepreneur which has entered into a liability to transport legally the passenger and his baggage by road to the destination point under the Contract of carriage.

Payment — full payment by the Client, that consists of the Carrier’s Fare (plus other fees, depending on the Carrier’s terms), station charges (if any, depending on the Carrier’s terms) and the Operator’s charge (if any).

Operator’s Service charge (hereinafter — the «Service charge») — service charge of the Operator, included in the total Order price (unless otherwise specified), that it charges for providing information and consulting services to the Client on its own behalf and for its own account, as well as the technical capability of online booking of e-tickets on the Website and/or via the Mobile application and for other related services of the Operator related with issuing and refunding of bus e-tickets. The Service charge includes VAT at the rate established by the Russian Federation Tax Code.

Fare — payment rate system, established by the Carrier for carriage of passengers.

Carrier’s terms — information required to provide services of passenger carriage by road transport vehicles, including Fare’s terms, refund terms, charging penalties, etc.

Carrier’s services — carriage service of the passenger and his baggage from the departure point to the destination point according to the Carrier’s terms.

Bus E-ticket (hereinafter — the «E-ticket») — document used to certify the Contract of carriage, on the basis of articles 435, 437, 438 of the Civil code of the Russian Federation, between the Carrier and the Client and/or the Passenger, as well as their right to such services, in which information about carriage of Client and/or the Passenger is presented in the electronic form. The Client receives the E-ticket in form of the itinerary receipt (hereinafter — the «E-ticket itinerary receipt»), which is not an accountable form.

2. General provisions

2.1. The Operator shall provide the Client with the following services on behalf of the Carrier or the agent of the Carrier via the Website and/or the Mobile application:

— provide services received from Carriers, agents of Carriers, and specified in the clause 3.1.3 of the Offer and in the clause 2.6. of this Appendix No. 3 to the Offer;

— E-ticket issuance by the Operator in accordance with the parameters specified by the Client (date, time, itinerary, number of passengers and other terms of carriage);

— acceptance of payment for the E-ticket;

— making the E-ticket refund.

2.2. The Operator shall, on his own behalf and at his own expense, via the Website and/or the Mobile application, provide the Client with the following services:

— technical capability to make a refund of the E-ticket;

— customer phone support: 8-800-505-56-39 or +7 (495) 587-44-05;

— e-payment capability for the E-ticket on the Website and/or via the Mobile application;

— other related and additional services associated with issuing or refunding the E-ticket.

2.3. The Operator has the right to charge the Client for the services specified in the clause 2.2 of the Offer, as well as for additional services ordered by the Client. The Service charge is included in the final price of the Order and is not refundable under any circumstances, including the subsequent refund of the E-ticket, regardless of the refund reason (voluntary or forced due to the Carrier’s fault), unless otherwise provided by the current legislation of the Russian Federation. The Operator has the unconditional right to change the amount of the Service charge.

2.4. The Operator has the right to assist the Client via phone support: 8-800-505-56-39 or +7 (495) 587-44-05.

2.5. The provisions of the current legislation of the Russian Federation shall apply to the legal relations between the Client and the Operator.

The legal relations arising during the issuance and refund of the E-ticket, as well as other terms of the Carrier’s services, are subject to the provisions of the Civil Code of the Russian Federation, the Federal Law No. 259-FZ dated 8 November 2007 «Charter of road transport and city ground-based electric transport», the order of the Government of the Russian Federation No. 112 dated 14 February 2009 «On approval of carriage rules of passengers and baggage by road transport and city ground-based electric transport».

2.6. The information about bus schedules, seat availability, seat numbers, as well as other terms and conditions of the Provider’s services is as provided by Carriers or agents of Carriers on the Website and/or via the Mobile application.

The cost of the Operator’s services (Service charge) is not included in the cost of E-tickets, but is included in the total cost of the Order and is indicated on the Website and/or in the Mobile application.

2.7. By accepting the terms of the Offer, the Client acknowledges and agrees that the Operator is not the Carrier and that the Client and/or the Passenger enters into any Contract of carriage directly with companies providing transportation services — Carriers; and that the Carrier is solely responsible for providing the carriage services to the Client and/or the Passenger, including but not limited to: the responsibility for canceling, transferring and/or delaying the train departure, for the service class, etc. An E-ticket serves as evidence of the conclusion of the Contract of carriage between the Carrier and the Client and/or the Passenger.

The E-ticket shall be issued by the Operator on behalf of the Carrier or on behalf of the Carrier’s agent after payment of the Order by the Client.

2.8. The E-ticket shall be issued in accordance with the relevant and up-to-date information about the Carrier’s services, which the Operator obtains from Carriers or their agents.

3. Placement, payment and confirmation of the Order

3.1. When ordering, the Client must fill in all mandatory fields on the Website or in the Mobile application.

3.2. The Client determines independently the parameters of E-tickets (date, itinerary, seats and other criteria), enters his/her or Passenger’s personal data, checks the correctness of entered data. The Client shall bear all risks associated with absence and/or incorrectness of his/her or Passenger’s personal data, as well as with improper notification of Passengers on the conclusion and/or change of the terms and conditions of the Contract of carriage.

3.3. When ordering, the Client shall notify the Operator by phone 8-800-505-56-39 or +7 (495) 587-44-05 (24/7) about the special carriage conditions, such as: carriage of unaccompanied minors, persons with disabilities, who unable to move by themselves, and their wheelchair; guide dogs with certification.

3.4. The Client confirms the correctness of his/her and the Passenger’s personal data (third parties), entered during ordering, and assumed full responsibility for the accuracy of this data, its completeness and reliability. The Client assumes all possible commercial risks (ticket re-issuance, fare change, refund etc.) related to his wrongful actions due to errors and inaccuracies in his/her and the Passenger’s personal data.

3.4.1. The Operator reserves the right, at his discretion, to refuse to issue the E-ticket.

3.5. The Client undertakes to familiarize himself/herself with the Offer’s terms, refund of the ticket, including special refund conditions, before proceeding to the payment step on the Website or in the Mobile application.

If the Client believes that some of Order’s terms are incomprehensible, including the refund terms, he must call the service support to obtain detailed information: 8-800-505-56-39 or +7 (495) 587-44-05 (24/7).

3.6. The total price of the Order is displayed during reservation and includes the Carrier’s Fare (plus other fees, depending on the Carrier’s terms), station charges (if any, depending on the Carrier’s terms) and the Operator’s charge (if any).

3.7. The E-ticket shall be issued only after receiving total amount of the Order from the Client in the form of the Payment (after the payment card transaction has been completed), in accordance with the relevant and up-to-date information about the Carrier’s services, which the Operator obtains from Carriers or their agents.

Within 10 (ten) minutes after receiving the full payment for the Order, the Operator will send to the Client’s e-mail, specified during ordering, the Itinerary receipt of the E-ticket, as well as send a copy to the Personal account of the Client.

3.8. The Contract of carriage is considered to be concluded after receiving the full payment for the Order, and the Operator’s obligations under the Contract are duly and fully performed from the moment the Itinerary receipt was sent to the Client’s e-mail, specified during ordering.

3.9. The final Order price is in Russian rubles. If the currency of the Client’s bank card is not Russian rubles, the bank of the Client’s card converts the funds into the currency of the Russian Federation at its internal rate, thus, the price in the card currency may differ from the final Order price. By paying, the Client agrees that, prior to the payment, he has familiarized himself with the internal rate of the card issuing bank and with the bank fee for currency conversion, as well as with the final Order price in the card currency.

3.10. After payment by the Client of the Order by bank card, the Operator shall send the register receipt to the Client’s e-mail, specified during ordering, or send the information about the register receipt and the link where the Client could download it for free.

4. Refund of the E-ticket

4.1. If the Client wants to refund his E-ticket prior to the bus departure, he must click on the Refund button in the e-mail with the Itinerary receipt, received after paying for the E-ticket. If the Client wants to refund his E-ticket after the bus departure, he must call the service support of the Operator: 8-800-505-56-39 or +7 (495) 587-44-05 (24/7).

4.2. The E-ticket refund is made to the same current account (bank card), from which the Order was paid, in the amount stipulated by the legislation and the Carrier’s terms, within the time-frame established by payment systems and the laws of the Russian Federation. The payment system charge for the e-ticket issuance, as well as the Service charge, are not refundable.

4.3. The Client cannot exchange the E-ticket.

The Client shall bear all risks (ticket re-issuance, Fare change, refund etc.) associated with absence and/or incorrectness of his/her or Passenger’s personal data during ordering. If the Client wants to make changes in his/her or Passenger’s personal data of the already issued E-ticket, that may lead to changes in the carriage terms, because it demands the cancellation of the previously issued/purchased E-ticket and the issuance of a new one with the new personal data of the Client or the Passenger, in accordance with the Carrier’s terms.

5. Personal data

5.1. The Operator undertakes to use all personal data of the Client and/or the Passenger, specified during the issuance of an E-ticket, solely for the provision of his services, identification and support of the Client and/or the Passenger. The Operator undertakes to keep confidential and not to disclose or transfer the personal data of the Client and/or the Passenger to any third party under any circumstances, except for the purpose of issuing an E-ticket and as provided for by the current legislation of the Russian Federation.

5.2. When the Client performs a set of actions on the Website or in the Mobile application:

— ordering the services defined in this Appendix No. 3 to the Offer on the Website or in the Mobile application;

— accepting the Offer,

The Client, acting on his own volition and in his own interests and declaring to have full legal capacity, gives the Carrier and/or the Carrier’s agent, and the Operator who processes personal data on behalf of the Carrier and/or the Carrier’s agent, permission to process his/her personal data and/or the personal data of the Passenger, being his full representative:

— surname, name, patronymic (if any);

— gender, date of birth, month and year of birth;

— contact phone number;

— e-mail;

— details and type of identity document (date and authority of issue, validity period);

— data on citizenship;

— zip code, city, region, street, house, building, structure, apartment/office;

— data of bonus cards;

— Order data.

The Client’s consent to the processing of his/her and/or the Passenger’s personal data is specific, informed and explicit.

5.3. By providing his and/or Passenger personal data, the Client gives the Operator consent to the processing and transfer of his and/or Passenger personal data to third parties for the execution of the Contract, including for the following purposes:

— provision of the services specified in the Offer by the Operator to the Client;

— processing of incoming and outgoing Client requests (calls and messages) to advise the Client;

— making changes to the Client’ Order (return, exchange, refusal of tickets);

— providing the original reporting documents to the Client;

— collection of information and/or informing the Client about changes in the Order;

— consideration of appeals, opinions, comments, questions through the feedback form;

— consideration of Client claims;

— SMS notification.

The Client also gives his consent to the Operator to transfer his and/or Passenger personal data to third parties for the purposes specified in p. 5.3. of Appendix No. 3 to the Offer, and in the amount specified in p. 5.2. of Appendix No. 3 to the Offer.

The Client also provides the Operator with consent to perform the following actions (operations) with his and/or the Passenger personal data specified in p. 5.2. of Appendix No. 3 to the Offer: collection, record, systematization, accumulation, storage, specification (update, change), retrieval, use, transfer, blocking, deletion, destruction of personal data, as well as the cross-border transfer of personal data of the Customer and/or the Passenger in a foreign territory (including the cross-border transfer of personal data of the Customer and/or the Passenger in a territory without adequate protection of personal data). If the Passenger revokes his consent to the processing of personal data, and the Client has not notified the Operator thereof or if the Client has misinformed the Operator about Passenger’s consent and as a result the Operator has sustained losses, then the Client shall compensate the Operator for all losses incurred.

5.5. The consent is valid within 10 (ten) years from the Offer acceptance by the Client.

5.6. The Operator shall not disclose the personal data received from the Client. When the Operator transfers personal data to the Carrier or his agents in order to fulfill obligations to the Client under the Offer and contracts with Carriers or their agents, it shall not be considered as a violation of the obligation described above. The disclosure of personal data in accordance with reasonable and applicable requirement of laws shall not be considered as a violation of obligations.

5.7. The Client agrees to receive promotional materials through the communication channels specified during ordering, including cellular, telephone and digital (e-mail) communications.

5.8. If the Client does not want to receive promotional materials, the Client shall contact the support service with an application by sending an email to the address: bus@tutu.ru from the email address specified in the Order.

If the Client withdraws consent to receive promotional materials, the Operator ceases to send information materials to the Client within a period not exceeding three working days. If the Client and/or the Passenger do not want their personal data to be processed, the Client and/or the Passenger shall send a written application to the address: 115230, Moscow, 1st Nagatinsky proezd, 10, bldg. 1, floor 13.

If the Passenger revokes his consent to the processing of his personal data, the Operator has the right to continue processing the personal data of the Passenger, if there are any grounds, specified in the clauses 2-11 of the part 1, article 6, the part 2, article 10 and the part 2, article 11 of the Federal Law No. 152-FZ dated 27/07/2006 «On personal data». In the absence of the above grounds, the Operator shall stop processing the Passenger’s personal data and delete them within a period not exceeding thirty calendar days from the date of receipt of such request.

If the Client revokes his consent to the processing of his personal data, the Operator has the right to continue processing the personal data of the Client, if there are any grounds, specified in the clauses 2-11 of the part 1, article 6, the part 2, article 10 and the part 2, article 11 of the Federal Law No. 152-FZ dated 27/07/2006 «On personal data». In the absence of the above grounds, the Operator shall stop processing the Client’s personal data and delete them within a period not exceeding thirty calendar days from the date of receipt of such request.

6. Other terms and conditions

6.1. If the Client has any claim, including the quality level of services, he must call the support service of the Operator: 8-800-505-56-39 or +7 (495) 587-44-05 (24/7) or send a claim to the Operator in writing, in accordance with the clause 8 of the Offer.

6.2. When the Client performs a set of actions on the Website or in the Mobile application:

— ordering the services defined in this Appendix No. 3 to the Offer on the Website or in the Mobile application;

— accepting the Offer,

The Client confirms his/her awareness of the bus rules of conduct at: https://www.tutu.ru/2read/bus/bus_rules/, and that he brought this information to the attention of the Passenger.

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